Refund Policy

If you have not yet downloaded an image invitation, had a video rendered, or published a website, you may request a cancellation and full refund within 24 hours of payment. Contact us with your order reference.

Once an image has been downloaded, a video render has been delivered, or an invitation website has been published, the invitation is considered delivered and is generally non-refundable. The output is a personalised, made-to-order product.

If a video render fails on our end, we will re-process it at no charge. If we cannot complete it after reasonable retries, you may request a full refund or choose an equivalent image invitation instead.

If you are charged more than once for the same order, or a payment fails but you are still charged, contact us with the order reference. Duplicate payments are refunded in full once verified. Failed payments that did not complete do not unlock delivery.

If your delivered invitation is materially broken — corrupt file, missing paid feature, or clearly wrong due to a platform error — contact us within 7 days and we will fix or re-deliver it, or refund it. Minor aesthetic preferences you could have seen in the preview are not defects.

Email support@beautifyai.in with your order reference and reason. Approved refunds are returned to the original payment method, typically within 7–10 business days, depending on your bank.

We may decline refunds where we detect abuse — for example, repeated purchases and refund requests to obtain free output. We may also suspend accounts engaged in such activity.